Nairobi Club Senior F&b Supervisor Jobs in Kenya
Nairobi Club Senior F&b Supervisor Jobs in Kenya
Brief Background of the organization Nairobi Club is a private members’ Club, owned by its Members. It was established in 1901 by Members who realized the need for a home environment in the heart of Nairobi. The Club is the second oldest and most popular establishment of its kind in Kenya.
We are situated at the fast growing Upper Hill region north of the Central Business District – (CBD). It is an easy 5 minute drive from the City Centre to the heart of Kenya’s premier Club.
Purpose of the job
Job purpose of senior supervisor is responsible for supervising the F&B Dining outlets, outdoor/indoor events, room service and bar team in a rotational basis as well as for ensuring that members receive fast, friendly and efficient service during their stay.
Key Measurable Goals
Identify, organize and monitor staff training need regularly if not on daily basis.
Carry out Members feedback analysis and share weekly summary with action plan
Enforce Control System on F&B expenses
Improved F&B Sales levels and achieve the stated Financial goals for the department
Achieve desired employee motivation in F&B
Conducting appraisals for F&B Service & Bar Staff
Participating in interviews for the departmental personnel
Developing popularity indexes of F&B product items
Managing the service processes efficiently
Managing functions diary and follow up on cancellations/ payments
Circulating the events function list summary to all relevant departments daily
Monitor staff discipline issues and manage appropriately
Timely responses to members complaints and complements
Duties & Responsibilities
Responsible to F&B Manager
Compiles annual budget, variance reports, weekly department reports, comp and any other reports deemed necessary.
Monitors work of employees to ensure that established policies and procedures are being followed.
Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
Counsels, guides and instructs assigned personnel in the proper performance of their duties.
Prepares and coordinates the periodical performance reviews of assigned personnel.
Recommends changes including hiring, promotion, demotion and release of personnel;
recommends wage and salary adjustments for personnel within established guidelines.
Interview potential employees who have been recommended by HR.
Establishes and administers training programs within the outlet, including new employee’s orientation.
Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
Coordinates the maintenance and development methods for high-quality Service of food and drink
Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours in all outlets.
Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
Acts immediately on all customer complaints to ensure that corrections are made when possible.
Directly supervises reception and all functions in the Club.
Recommends to the Food & Beverage Manager operational efficiencies that may be adopted to enhance smooth operations of the department.
Ensure kitchen, restaurant, and bar operations are opened and closed according to policy
Responsible for ordering supplies, and inventory control and establishing relationships
Responsible for food hygiene, and health and safety issues
Responsible to assist in menu planning, development and meal specials
Key Skills
Supervisory skills
Interpersonal skills
Communication (oral/written)
Proactivity
Ability to handle pressure
Computer proficiency
PR Skills
Ability to work long hours
Qualifications and Experience:
Diploma/Advanced Certificate in Hotel Management/F&B Service from a reputable institution.
Degree in Hospitality an added advantage
Over Three years’ experience in the Hospitality Industry two of which must be in a supervisory position.
How to Apply
For more information and job application details, see; Nairobi Club Senior F&b Supervisor Jobs in Kenya
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