Nairobi Central Hardware Limited Telesales Representative - Baba Dogo Jobs


Nairobi Central Hardware Ltd; is seeking motivated and enthusiastic Telesales Representatives to join its dynamic sales team in Baba Dogo, Ruaraka, and Nairobi. The successful candidates will play a crucial role in driving sales by engaging with potential and existing customers over the phone, effectively communicating product offerings, addressing inquiries, and managing relationships to close sales and ensure customer satisfaction.

Job Summary

Responsible for initiating outbound calls, managing customer interactions, processing orders, and meeting sales targets while upholding the company’s reputation for reliable service.

Key Responsibilities

  • Initiate outbound calls to existing and potential customers to generate sales.

  • Provide clear and accurate information about products and services.

  • Ask probing questions to understand customer needs and tailor sales pitches.

  • Accurately enter and update customer data into the Tally ERP system.

  • Process customer orders promptly and accurately.

  • Address customer grievances and ensure a positive experience.

  • Meet or exceed sales targets through proactive efforts and upselling techniques.

  • Maintain detailed records of calls, sales, and customer interactions.

  • Actively contribute to achieving long‑term sales goals and customer loyalty.

    Qualifications & Skills
  • Minimum of a Bachelor’s degree in Sales & Marketing or Customer Service.

  • Engineering background with passion for sales is an added
    advantage.

  • Proven experience as a Telesales Representative or similar role.

  • Demonstrated success in meeting or exceeding sales targets over the phone.

  • Strong proficiency with Tally ERP or similar ERP/CRM software.

  • Quick learner with ability to communicate product features effectively.

  • Exceptional verbal, written, and interpersonal communication skills.

  • Ability to remain calm and professional when handling rejection or difficult customers.

  • Strong problem‑solving skills with a focus on customer satisfaction.

    How to apply

    For more information and job application details, see; Nairobi Central Hardware Limited Telesales Representative - Baba Dogo Jobs

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