Nafaka SACCO Customer Service Executive Jobs in Kenya

Nafaka SACCO Customer Service Executive Jobs in Kenya


Job Purpose

  • The individual will be responsible for handling front office reception and administration duties, including welcoming guests, answering phones, handling walkin member enquiries, sorting and distributing mail.

    Job Description

  • Act as the point of contact between walk-in members’ enquiries & back office
    before any escalation.

  • Oversee customer service in-box as well as members web platform and respond within agreed turnaround time.

  • Receive and log requests for support from ICT users and respond to the requests in a logical and prioritized manner.

  • Keep records of customer interactions, process customer accounts and documents

  • From time to time propose improvements to the Sacco’s Customer Experience Cycle

  • Generate sales leads

  • Take responsibility for self-development through self-study, identification of learning opportunities

  • Perform any other duties as assigned from time to time.

    Qualifications

  • Business related degree with ICT Knowledge

  • 2 years’ experience in an administrative role

  • Knowledge of customer service principles and practices

  • Information, communication and technology skills backed by networking basics

  • ICT Certification will be an added advantage

  • Working at a customer service in a reputable organization shall be an added
    advantage

    Skills and Desired Qualities

  • Judgement and decision-making ability.

  • Accuracy and attention to detail.

  • Able to handle difficult customers with diplomacy and tact.

    How to Apply

    For more information and job application details, see; Nafaka SACCO Customer Service Executive Jobs in Kenya

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