Nafaka SACCO Customer Service Executive Jobs in Kenya

Job Purpose

The individual will be responsible for handling front office reception and administration duties, including welcoming guests, answering phones, handling walkin member enquiries, sorting and distributing mail.

Job Description

Act as the point of contact between walk-in members’ enquiries & back office
before any escalation.

Oversee customer service in-box as well as members web platform and respond within agreed turnaround time.

Receive and log requests for support from ICT users and respond to the requests in a logical and prioritized manner.

Keep records of customer interactions, process customer accounts and documents

From time to time propose improvements to the Sacco’s Customer Experience Cycle

Generate sales leads

Take responsibility for self-development through self-study, identification of learning opportunities

Perform any other duties as assigned from time to time.

Qualifications

Business related degree with ICT Knowledge

2 years’ experience in an administrative role

Knowledge of customer service principles and practices

Information, communication and technology skills backed by networking basics

ICT Certification will be an added advantage

Working at a customer service in a reputable organization shall be an added
advantage

Skills and Desired Qualities

Judgement and decision-making ability.

Accuracy and attention to detail.

Able to handle difficult customers with diplomacy and tact.

How to Apply

For more information and job application details, see; Nafaka SACCO Customer Service Executive Jobs in Kenya

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