Mwalimu Halisi Gateway Founding Head of Admissions and Administration Jobs in Kenya
Job Summary
Lead the admissions and administrative function of the school, ensuring a seamless, professional and family-centered experience from first enquiry through enrolment and onboarding.
Drive student admissions, records management, front-office operations and administrative excellence while supporting enrolment growth and maintaining high service standards.
Key Responsibilities
Manage the entire admissions process, including enquiries, school tours, applications, offers, enrolment confirmations, payments and onboarding activities.
Build and maintain a structured admissions pipeline to convert prospective families into enrolled learners.
Maintain accurate admissions, learner, parent, attendance, compliance and payment records.
Respond promptly and professionally to enquiries received through phone, email, WhatsApp and in-person visits.
Coordinate school tours, open days, learner assessments, application documentation and parent orientation programmes.
Prepare weekly admissions reports detailing lead sources, conversion rates, outstanding actions and confirmed enrolments.
Monitor admissions performance and recommend strategies to improve enrolment outcomes.
Oversee reception operations and ensure a welcoming and professional front-office environment.
Manage correspondence, filing systems, calendars, meetings, office supplies and routine administrative workflows.
Supervise front-office staff and ensure high levels of customer service and parent satisfaction.
Support compliance and administrative requirements related to school operations.
Collaborate with school leadership, teachers and parents to ensure smooth learner onboarding and engagement.
Qualifications
Degree or Diploma in Business
Administration, Education Administration, Customer Experience or a related field.
Strong digital proficiency, including spreadsheets, databases, email systems, calendars and customer relationship management systems.
Experience
Minimum five (5) to ten (10) years of relevant experience in school administration, admissions management, hospitality, healthcare or another high-trust service environment.
Previous school admissions experience is strongly preferred.
Experience managing customer journeys, enrolment processes or client onboarding functions is highly desirable.
Experience supervising front-office or customer-facing teams is an added advantage.
Key Competencies
Admissions and Enrolment Management.
School Administration and Office Management.
Customer Experience and Parent Relations.
Front Office and Reception Management.
Records and Database Management.
Reporting and Data Analysis.
Communication and Relationship Management.
Customer Conversion and Follow-Up Management.
Event Coordination and Parent Engagement.
Organizational and Time Management Skills.
Attention to Detail and Numerical Accuracy.
Team Leadership and Staff Supervision.
Problem-Solving and Decision-Making Skills.
Confidentiality and Professionalism.
Language Requirements
Excellent written and spoken English.
Excellent written and spoken Kiswahili.
Personal Attributes
Warm, approachable and service-oriented personality.
Strong organizational and multitasking abilities.
High level of discretion and professionalism.
Persuasive and confident communicator.
Strong follow-through and attention to detail.
Ability to create a welcoming and positive experience for families and stakeholders.
How to apply
Send Your CV To: mwalimuhalisigateway@gmail.com
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