Multichoice Ethiopia Plc Customer Service Representative Jobs in Ethiopia

Multichoice Ethiopia Plc Customer Service Representative Jobs in Ethiopia


Purpose of the Position:

  • To manage subscribers (inbound), addressing their issues proactively and minimizing churn.

    Duties

    Quality Assurance

  • Maintain at least 90% QA scores at all times

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Ensure first call resolution at every customer contact – reducing return call

    Customer Education

  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

  • Ensure customer education on alternative contact options

  • Explain the payment options and process mechanism

  • Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer

  • Offers discounts or special deals as needed and within pre-established limits

    Job Requirements

  • The incumbent is required to have the following qualifications and experience level:

  • Bachelor’s Degree in a Business-related field with Zero experience. Having experience in a commerce, business administration or sales is a plus

  • Professional communication skills, written and verbal

  • Computer literate, numerical aptitude, and willingness to learn new skills

  • Passionate about customers and service delivery

  • Previous customer service experience required

  • Call Centre experience is highly desirable

    The incumbent is required to have the following technical competencies:

  • Product/service knowledge

  • Accounts understanding

  • Market/customer knowledge

  • Technical knowledge

  • Governance and Compliance

    Behavioral Competencies

  • Service orientation

  • Empathy

  • Observation

  • Perseverance

  • Initiative

    How to Apply

  • For more information and job application details, see; Multichoice Ethiopia Plc Customer Service Representative Jobs in Ethiopia


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