MTN Supervisory Contractor, Enterprise Portfolio & Decision Support - Jobs in Ghana

MTN Supervisory Contractor, Enterprise Portfolio & Decision Support - Jobs in Ghana


Job Description

Job Summary


Support in analysing data and financial trends that contribute to driving data-driven initiatives to reduce churn and improve revenue and NPS across the enterprise product segments.

Job Context

  • Technology and Platform business

  • Multiregulation and multifaceted stakeholder management

  • Public Listed Organization

  • Environmental, Social and Governance prioritized

  • Regionalization structure implication

  • Performance driven environment

  • Development of a sophisticated client base

  • Diverse cultural environment

  • Extended workforce management

    Job Role

  • Assist in analysing Enterprise Business database per segment

  • Assist in coordinating analytics projects to extract, manage, and analyse customer data from multiple applications.

  • Assist in analysing and optimize product performance per portfolio

  • Assist in ensuring proper portfolio management and product lifecycle management is adhered to.

  • Assist in developing and managing reporting templates that enable the business unit to track performance against budgets for all products to ensure compliance on daily, weekly, and monthly basis.

  • Assist in the impact assessment of market trends, competitor activity and business solution strategy on quality of customer acquisition and profitability performance (including the impact of marketing propositions/plans).

  • Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections for the Business with key stakeholders.

  • Undertake analysis of data and market intelligence to advice management about key issues for strategy development to achieve wallet penetration targets.

  • Prepare status reports on product performance on continuous bases to guide management decision making on driving profitability growth of the business

  • Assist in the management of enterprise profitability KPIs by driving performance towards the sale of products with higher profitability

  • Assist in impact assessment of market trends, competitor activity and MTN Business solution strategy on loyalty and customer retention.

  • Undertake post launch analysis of products and provide key insights to enhance decision making on products within enterprise business unit

  • Track churn to ensure the set KPI is achieved within the business unit along all product lines.

  • Provide key support in the design and implementation of churn management initiatives to ensure desired results are achieved.

    Job Requirements
    Education & Competencies

    Education


  • Minimum
    of a University Degree in Computer Science, Information systems, Computer / Electrical / Telecommunications Engineering, Marketing or related degree

    Experience

  • Minimum of 2 years’ proven relevant experience in a similar role.

    Knowledge & Technical Competencies:

  • Knowledge in data analytics

  • Knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc)

  • Knowledge and experience in data analytic tools (SQL, Python, SAS)

  • Data mining and modelling

  • Data visualization and reporting

  • Advance excel with excellent modelling skills.

  • In depth knowledge of the market and industry

  • Understanding of technology and services

  • Knowledge of standard office practices and procedures

  • Strong knowledge in Management of Customers

  • Cloud and digital services

  • Microsoft Office Suite

    Behavioral Competencies:

  • Leads self, good conflict management, takes and manages accountability

  • Innovative, Takes initiative, result oriented and develops self consistently

  • Trustworthy, integrity and ethical in dealings

  • Ability to focus on priorities and plans.

  • Good written and verbal communication, presentation skills, commitment to the organization

  • Global thinker, Analytical thinking and Problem-solving abilities.

  • Be able to maintain confidentiality

    Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

    Must exhibit the MTN Vital Behaviors of

  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

    How to Apply

  • Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACKSC05 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

  • Interested and qualified applicants should send their Curriculum Vitae by 30th September 2022 to: mtnghanarecruitment@mtn.com

  • Only shortlisted applicants will be contacted



    For more information and job application details, see; MTN Supervisory Contractor, Enterprise Portfolio & Decision Support - Jobs in Ghana


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