MTN Supervisors - Service Center Sales and Distribution Jobs in Uganda

MTN Supervisors - Service Center Sales and Distribution Jobs in Uganda

Main Job Functions:

• Drive and ensure effective implementation of Customer Experience plans / projects in the Service Centre

• Drive and effectively run daily debrief / hurdle sessions

• Ensure target achievement of all customer experience & service targets in the Service Centre

• Efficiently manage assigned Service Centre and ensure that staff and customer complaints, problems and requests are resolved as per agreed timelines

• Prepare weekly reports (CLF, Inventory, Sales, Performance Management) Drive and support all companywide business initiatives in the assigned Service Centre

• Plan workloads and rota for the team

• Ensure prompt settlement of Service Centre bills by MTN

• Coach to ensure right behaviours are lived

• Perform relevant duties that may be assigned by the Manager - Service Center Operations

• Liaise with other stakeholders to achieve business objectives

• Management of frontline staff & Third-Party agents in the Service Centre

• Manage waiting time and transactional time in the Service Centre per service level agreement

• To manage relationships and nurture synergies with the supporting business units

• Manage the Service Centre and ensure alignment to High Value Customer strategies or alignment to High Value Customer corridors.

• Implement appropriate strategies to manage risk within the Company risk appetite parameters.

• Implement Enterprise Business Unit strategies in the Service Centre

Education:

Bachelor's degree in Business Administration, Social Sciences or any other relevant field.

Experience:

• At least 4 years’ experience in a service environment

• At least 3 years managing people

• Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Training:

• Sales and Customer Service.

• Introductory Project Management

• Report Writing.

Skills/Physical Competencies:

• Customer Care Principles & Techniques

• Computer Skills

• Stress Management

• Problem Solving, Flexibility

• Communication Skills

• Coordinating Techniques

• Interpersonal skills

How to Apply

For more information and job application details, see; MTN Supervisors - Service Center Sales and Distribution Jobs in Uganda

Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!