MTN Supervisors - Service Center Sales and Distribution Jobs in Uganda

MTN Supervisors - Service Center Sales and Distribution Jobs in Uganda


Main Job Functions:

• Drive and ensure effective implementation of Customer Experience plans / projects in the Service Centre

• Drive and effectively run daily debrief / hurdle sessions

• Ensure target achievement of all customer experience & service targets in the Service Centre

• Efficiently manage assigned Service Centre and ensure that staff and customer complaints, problems and requests are resolved as per agreed timelines

• Prepare weekly reports (CLF, Inventory, Sales, Performance Management) Drive and support all companywide business initiatives in the assigned Service Centre

• Plan workloads and rota for the team

• Ensure prompt settlement of Service Centre bills by MTN

• Coach to ensure right behaviours are lived

• Perform relevant duties that may be assigned by the Manager - Service Center Operations

• Liaise with other stakeholders to achieve business objectives

• Management of frontline staff & Third-Party agents in the Service Centre

• Manage waiting time and transactional time in the Service Centre per service level agreement

• To manage relationships and nurture synergies with the supporting business units

• Manage the Service Centre and ensure alignment to High Value Customer strategies or alignment to High Value Customer corridors.

• Implement appropriate strategies to manage risk within the Company risk appetite parameters.

• Implement Enterprise Business Unit strategies in the Service Centre

Education:

Bachelor's degree in Business Administration, Social Sciences or any other relevant field.

Experience:

• At least 4 years’ experience in a service environment

• At least 3 years managing people

• Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Training:

• Sales and Customer Service.

• Introductory Project Management

• Report Writing.

Skills/Physical Competencies:

• Customer Care Principles & Techniques

• Computer Skills

• Stress Management

• Problem Solving, Flexibility

• Communication Skills

• Coordinating Techniques

• Interpersonal skills

How to Apply

For more information and job application details, see; MTN Supervisors - Service Center Sales and Distribution Jobs in Uganda

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