MTN Specialist - Infrastructure Operations Technology (Contract) Jobs in Uganda

MTN Specialist - Infrastructure Operations Technology (Contract) Jobs in Uganda


Main Purpose:

The main purpose of this role is to pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back-office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.

Main Job Functions:

• Design, installing, configuring and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.

• Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems.

• Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.

• Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.

• Define workload placements and cloud strategies for Hypervisor and fusion cloud platforms.

• Execute and oversee new and existing equipment, hardware, and software upgrades. Monitor and test Backoffice performance and provide performance statistics and reports. Participate in designing solutions.

• Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24x7 basis i.e., ensuring a reduction in system incidents

• Provide Tier 2 technical guidance for operating system administration and support including mentoring (and knowledge share)

• Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.

• Design and develop and maintaining a precise and comprehensive procedural and process documentation for all Backoffice Infrastructure.

• Efficiently managing and maintain all Project migrations to the production environments within the required timelines.

• Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.

• Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.

• Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms

Creativities (improvement/innovation inherent)

• Apply technology trends in an optimal way to continually improve processes and procedures.

• Communicate research results and recommendations to the relevant areas of the business

to build a competitive advantage.

• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance

• Provide innovative solutions to ensure that functionality and business improvement is delivered on time according to best practice.

• Recommend creative and innovative solutions to enhance sales channel area’s performance.

• Review business process and system performance in assigned projects and find creative ways to enhance this performance or perform the functions in a different way.

• Strive to automate processes and procedures wherever possible.

Vulnerabilities (controlspan)

• Availability of business resources

• Budgetary constraints that impact on the solutions that are being devised.

• Inappropriate processes resulting in delayed execution.

• Integrity of MTN OPCO operational data

• Lack of support and buy-in from stakeholders.

• Non-achievement of turnaround times

• Prescriptive regulatory environment impacting on solution development.

• System support resource requirements

• Unavailability of information on similar projects or projects in the same business area

• Understanding of the end to end integrated of the MTN OPCO processes

Education

• Bachelor’s degree in computer science, Information Technology, Electrical/Telecom Engineering, or related field

• Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.

Other Training:

• Virtualization Training

• ITIL training

• Basic Audit training

• Project management methodologies

• Relationship management

• Training in Microsoft Visual, excel, word and PowerPoint.

Work Experience

• 3 -4 years’ experience in Virtualization, Unix and Linux with in a fast and stressful environment,

• 3 years in process driven environments

How to Apply

For more information and job application details, see; MTN Specialist - Infrastructure Operations Technology (Contract) Jobs in Uganda

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