MTN Specialist - Access Network Operations.Technology Information Jobs in South Africa
MTN Specialist - Access Network Operations.Technology Information Jobs in South Africa
Job DescriptionEnsure the governance and the fulfilment of managed service deliverables across the region.
Ensure all required maintenance activities are tracked and performed as per Service Level Agreements and KPIs including fault, configuration and problem management, preventative maintenance etc.
Continually monitor and manage all managed services vendors contracts and network related issues. Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations. Serve as the first escalation point, at MTN South Africa, for all critical issues and initiatives related to the region.
Provide input into the development and distribution of standardised procedures, tools, processes for the region.
Continuously manage and measure processes and tools performance adherence in the region and incorporate process and tools improvement initiatives within governed and agreed upon timeframes. Drive process improvement initiatives whenever necessary
Identify consistent network service problems and themes and provide suggestions for improvement initiatives within Network operations.
Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines.
Conduct regional audits of Network managed services in accordance with set Network standards on National and Regional Levels.
Manage vendors to ensure performance standards and MTN policies are adhered
to as per the Service Level Agreements.
Ensure all required preventative maintenance routines are tracked and performed as per Service Level Agreements.
Assist in the transition and assure the successful network hand over for all new managed service Contracts in South Africa
Monitor, control and report all Managed services projects related costs on regional level. Governed vendors in terms of adherence to Service Level Agreements and KPIs and contractual service deliverables.
Continued improved network quality and performance for the region.
Education:
Minimum of 3 years tertiary degree (Information Technology or Engineering)
Fluent in English
Experience:
Minimum of 3 years’ Network Assurance experience.
Worked across diverse cultures and geographies advantageous
Experience working in a small to medium organization
How to Apply
For more information and job application details, see; MTN Specialist - Access Network Operations.Technology Information Jobs in South Africa
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