MTN Senior Analyst – Distribution & Channels Jobs in Uganda
MTN Senior Analyst – Distribution & Channels Jobs in Uganda;The Senior Analyst – Distribution & Channels will provide strategic and operational analytics, reporting, performance insights, and execution support to strengthen MTN MoMo Uganda’s distribution ecosystem.
The role enables data‑driven decision‑making across liquidity management, agent operations, channel quality, agent onboarding, rebalancing performance, compliance, customer experience, and commercial growth.
Responsibilities
Develop and maintain daily, weekly, monthly, and ad hoc reports on channel performance
Provide analytical support on agent liquidity, channel performance, partner performance, and operational decision‑making
Analyze agent performance by classification, region, cohort, transaction value, and liquidity support intensity
Track and report performance of liquidity channels including Dealers, Super Agents, Banks, and Distributor Rebalancers
Support liquidity gap analysis at national, regional, and site levels
Monitor execution and performance of Super Agent and rebalancing initiatives
Prepare structured insights and management reports highlighting risks, constraints, and corrective actions
Work with Business Intelligence to automate dashboards and improve data quality
Provide actionable data for field teams including regional performance packs and agent watchlists
Track Agent Quality Management KPIs including agent engagement, training, and MoMo App acquisition
Support agent onboarding, KYC compliance, and mapping to rebalancing channels
Review transaction trends to identify unusual behaviours, fraud indicators, and control weaknesses
Ensure timely resolution of queries from agents, Dealers, Super Agents, and partners
Support business modelling for new initiatives including liquidity projects and commission frameworks
Prepare partner scorecards and management packs for Dealers, Super Agents, and Banks
Track adoption of digital distribution tools and operational dashboards
Consolidate feedback from trade visits and partner engagements into clear action trackers
Support preparation of executive updates, EXCO papers, and strategy presentations
Ensure timely commission payments through performance analysis and departmental follow‑up
Key Performance Areas
Timely and accurate reporting across Distribution & Channels
Improved visibility of agent activity, liquidity performance, and partner productivity
Clear identification of liquidity gaps and underserved trading centres
Effective agent segmentation and recovery of underperforming agents
Reliable partner scorecards and management
packs
Actionable insights to reduce agent downtime and improve customer experience
Timely escalation of fraud indicators, compliance breaches, and operational risks
Qualifications
Education
Bachelor’s degree in Commerce, Business Administration, Economics, Statistics, Finance, IT, Business Computing, Data Analytics, or related field
Training in digital distribution, BI, data analytics, or mobile money operations (advantageous)
Certification in reporting automation, data visualization, project management, or process improvement (advantageous)
Experience
3–5 years’ experience in Mobile Money, Fintech, Telecom, FMCG distribution, BI, or channel operations
Demonstrated experience in channel performance reporting, agent operations, and liquidity management
Experience working with Dealers, Super Agents, Banks, and distribution partners
Strong knowledge of Mobile Money operations, agent lifecycle, KYC, compliance, and rebalancing channels
Competencies
Advanced analytical thinking and ability to convert datasets into insights
Strong reporting and data visualization skills (Excel, Power BI, or equivalent)
Knowledge of cash‑in, cash‑out, P2P, agent activity, and liquidity metrics
Ability to identify risks, fraud indicators, and process gaps
Strong business modelling and project tracking skills
Excellent presentation and business writing skills
Behavioral Qualities
High integrity and confidentiality in handling data
Strong attention to detail and commitment to accuracy
Results‑oriented and proactive under pressure
Strong communication skills with ability to explain insights clearly
Collaborative team player across multiple departments
Customer‑ and agent‑focused mindset with appreciation of field realities
Problem‑solving orientation with practical solutions
Adaptable, resilient, and open to continuous improvement
How to Apply
For more information and job application details, see; MTN Senior Analyst – Distribution & Channels Jobs in Uganda
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