MTN Representative - Customer Service - Commercial Operations Jobs in South Africa

MTN Representative - Customer Service - Commercial Operations Jobs in South Africa

Mission/ Core purpose of the Job:

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Consumer satisfaction.

In branded store:

Accountable for cash and stock

Accountable for sales and meeting sales targets

Accountable for stock shortages

Provide consumer advice and education / share product knowledge

Manage stock in store:

Management of shortages.

Obsolescence

Promotional stock merchandising

Manage operations in store:

Warranties

Customer cell phone repairs (where applicable)

Returns

OBF’s

Identify issues and resolve

Communication, in outlet, and with MTN

Maintain company’s policies and procedures.

Manage and account for all cash.

Conduct actual system transactions eg. activations, suspensions, migrations etc.

Relevant paperwork and documentation.


Minimum Requirements

Education:

Matric

Fluent in English and language of country preferable

Experience:

Minimum of 2 years’ experience in a area of specialisation; with experience in working with others

Experience working in a small to medium organization

How to Apply

For more information and job application details, see; MTN Representative - Customer Service - Commercial Operations Jobs in South Africa

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