MTN Officer - Total Quality Management BP.Customer Services Jobs in Nigeria

MTN Officer - Total Quality Management BP.Customer Services Jobs in Nigeria



Description:

  • Develop and review test scripts and test cases.

  • Develop Product Concept and User Requirements Specification Documents.

  • Coordinate & participate in User Acceptance Testing processes for MTN products and services.

  • Provide input into Product Concept Documents and User Requirement from a testing and customer support perspective.

  • Participate in the implementation of Frontline Empowerment Business initiatives.

  • Carry out research on root causes of top Customer challenges and translate into criteria for allocation of priority on test cases.

  • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.

  • Design Visio Flow Diagram for Customer Journeys/Process.

  • Provide support to the frontline on the use of deployed products, systems and services.

  • Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.

  • Communicate Processes, System Changes and enhancement to the Frontline Staff.

  • Provide support to the MTN Self Service Channels.

  • Provide support and resolution for system operational issues.

    Education:

  • First degree in any relevant discipline

  • Fluent in English

    Experience:

  • 3 - 7 years’ experience including:

  • Experience working in a medium-sized organization

  • Experience in Customer
    Care and Management

  • Knowledge of MTNN’s product and services

  • Experience in a Call Centre environment

  • Knowledge of Process documentation

  • Use of Jira, Visio & Microsoft Office suites

    How to Apply

    For more information and job application details, see; MTN Officer - Total Quality Management BP.Customer Services Jobs in Nigeria

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