MTN Nigeria Manager, Financial Planning - Management Reporting Jobs in Nigeria

Job Summary

To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.

Ensure less than 5% customer churn on managed accounts.

Constant analysis of Managed customer database for Revenue and Debt management

Work with product, UAT and support teams to validate new products, new systems and upgrades.

Job Description

Generate relevant reports as required by the business.

Ensure QA and prompt invoice delivery.
Ensure resolution of ALL service provisioning and sales support PPPs items.

Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.

Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition:

Normal MTNN working conditions.

Minimum Qualification

BA, B.Ed, B.Sc or Other

Experience & Training:

6 - 13 years’ experience which includes:

Ensure QA and prompt invoice delivery.

Ensure resolution of ALL service provisioning and sales support PPPs items.

Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support

and relationship management.

Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)

Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

How to Apply

For more information and job application details, see; MTN Nigeria Manager, Financial Planning - Management Reporting Jobs in Nigeria

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