MTN Nigeria Analyst - Customer Acquisition and Compliance Jobs

MTN Nigeria Analyst - Customer Acquisition and Compliance Jobs ; To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description

Evaluate performance measured against SIM registration channel objectives in the following areas:

Trade Partner and Customer Acquisition AND compliance Partners

Walk-in-Centers

Mobile Lite

Connect Stores and Connect Points

Other Sim Registration Agents (Pentagon).

Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.

End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.

Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.

Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.

Prepare monthly, quarterly and year to date (YTD) measurement reports.

Provide functional support to Customer Acquisition Manager

Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.

Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Attend regulatory meetings at state level and share outcome with regional leadership

Requirements

Education:

First Degree in Computer Science, Statistics, Economics, Business Administration, Accounting

or any related discipline

Fluent in English

Experience:

3-7 years work experience which includes

Minimum of 3 years’ experience in an area of specialization; with experience working with others

Experience working in a medium organization:

Project planning and reporting, sales/marketing or related function

Experience using Data Mining Tools

Telecoms experience would be an added advantage


How to Apply

For more information and job application details, see; MTN Nigeria Analyst - Customer Acquisition and Compliance Jobs

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