MTN Mobile Money Manager – Enterprise Risk & Fraud Operations Jobs in Uganda

MTN Mobile Money Manager – Enterprise Risk & Fraud Operations Jobs in Uganda

Mission/ Core Purpose of the Job

The Manager Operational Risk and Fraud Operations is responsible for.

  • Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
  • Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.

    Main Job Functions:

    Risk Management
  • Champion the implementation of the MTN risk management strategy and framework.
  • Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
  • Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
  • Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
  • Implementing risk management process in line with the Enterprise Risk Management Framework.
  • Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
  • Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
  • Offering a monitoring and oversight role for management regarding the Company’s risk profile.
  • Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
  • Execution of the risk management methodology and related tools to effectively management risk within the Company.

    B- Fraud Risk Operations

  • Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
  • Operationalization and value for money for all Fraud tools that have been implemented by the Company.
  • Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate
    report Fraud cases.
  • Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
  • Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
  • Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
  • Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions

    Main KPIs include:

  • Successful execution of the Risk Management and, Consumer Fraud Framework
  • Proactivity engagement of key stakeholders regarding consumer fraud.
  • Timely reporting.

    Job Requirements (Education, Experience and Competencies)


  • Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.
  • Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.
  • Good knowledge of Enterprise Risks and Fraud Risk Management.
  • Good written and verbal communication skills.


  • Minimum of 3 year’s relevant Fraud investigation and management experience in the Financial Services Industry.
  • Able to analyze large volumes of data using data analytical tools SQL or Excel
  • Good written and verbal communication skills.
  • Confidence to raise challenging questions and concerns when necessary.
  • Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.

    How to Apply

    For more information and job application details, see; MTN Mobile Money Manager – Enterprise Risk & Fraud Operations Jobs in Uganda

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