MTN Manager – Service Center Operations Jobs in Uganda
MTN Manager – Service Center Operations Jobs in Uganda
Functions:Champion and implement all Customer Experience projects / plans in the assign region
Drive service excellence and sales activity in all service centres within the Sales Business unit
Handle the resolution of escalated branch issues within the region
Manage customer traffic into the branches in the region
Manage third party employees assigned to branches in the region
Coach, mentor and motivate branch staff in an effort in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within the region
Ensure availability of stock for the teams in the region
Responsible for overseeing all branch functions and overall customer experience
Ensure logistics are available for the team deliver on their targets
Conduct branch scheduled visits & spot checks in the region
Liaisie with the Touch Point teams in ensuring service standards are maintained
Prepare business reports (Weekly, monthly and quarterly)
Support and drive all companywide business initiatives in the assigned region
Support HR in conducting interviews for selection of staff in the Service Centre under the region
Conduct performance review discussions for the team in the region bi annually
Implement Enterprise Business Unit strategies in the Service Centres
Education:
Bachelor's degree in Business Administration, Social Sciences or any other relevant field.
Experience:
At least 5 years’ experience in a customer service
and people management.
Training:
Introductory Project Management
Report Writing
Sales and Customer Service
Behavioural qualities:
Ability to manage self and be a team player, good conflict management, take and manage accountability
Energy & Drive – Innovative, takes initiative, results oriented, and develops self consistently
Interpersonal skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
Personal skills – trustworthy, integrity and ethical in dealings
Operating skills – Ability to focus on priorities and plans, and share knowledge effectively
Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organisation
Skill in resource management
Presentation skills
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
Driver’s license
Corporate propriety
Flexibility to travel (local/regional)
Constant pressure to meet extremely tight deadlines
How to Apply
For more information and job application details, see; MTN Manager – Service Center Operations Jobs in Uganda
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