MTN Manager - Network Performance Assurance and Reporting Technology Jobs in Uganda

MTN Manager - Network Performance Assurance and Reporting Technology Jobs in Uganda

Main Job Functions:

• Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.

• Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights.

• Representing Network department in internal cross functional and external forums giving and gathering Network performance impacts from the decision there of

• Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.

• "Tracking network performance improvement through benchmark drive testing, resolution of 142 complaints and closure of NPS findings "

• Develop reporting systems and dashboards to help with regular monitoring of network performance metrics.

• Post projects review to ensure business continuity with no service impact.

Role Dependencies:

• Interfaces and constantly coordinates with the Landlords for the MTN Owned Managed (MOM) and UTL Sites on matters related to Leases and Site access.

• The position may from time to time lend its expertise to companywide projects as supervisor and Implementer.

• Support and management of the contractors assigned to the non-technical facilities e.g., Service centres, Expert residences and offices that are ordinarily under the Facilities unit.

• Negotiate price books in conjunction with the Procurement department for contractors and suppliers involved in the Datacentre operation and projects.

• Day to day follow up of invoices, payments raised for the contractors and jobs related to the Data centre.

• High-level support to the O&M and MS team and Tower Co to find permanent solution to repetitive issues that affect the Network performance.

• Ensuring the physical security of the Datacentre through coordination with the Risk & Compliance team.

Authorities:

• This job has an impact in the development of the business plans with inputs to network planning, network operations.

• May have to engage contractors or consultants in line with the duties that fall in the departments control.

• May need to source and secure tools and applications to effectively carry out the tasks that are carried out by the section.

Education

• BSc Electrical/Telecommunications Engineering.

• Project Management Training.

• Supervisory/Manager Trainings

Other Training:

• Advanced Telecommunications and network technologies

• Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Share point etc)

• Drive testing tools

• Analytics and dashboard creation

• Supervisory and Leadership

Work Experience

• A minimum of five years in Network/Service Planning or Network operations

Knowledge:

• Negotiation skills

• A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge

• Excellent PC and computing skills.

• Leadership skills

• Communication skills

How to Apply

For more information and job application details, see; MTN Manager - Network Performance Assurance and Reporting Technology Jobs in Uganda

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