MTN Analyst - CVM Base Management Jobs in Uganda

MTN Analyst - CVM Base Management Jobs in Uganda

Main Purpose:

Planning, building, maintaining, commercializing, and implementing predictive and segmentation models spanning prepaid, and enterprise bases.

Main Job Functions:

• Perform churn analysis & propose actions to reduce overall and product churn.

• Data Collection and Analysis: Collect and analyze customer data, including usage patterns and customer health metrics, to identify trends and insights that inform decision-making.

• KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer health. Generate regular reports and share insights with stakeholders.

• Customer Segmentation: Segment customers based on various criteria such as product usage, activity, and feedback to tailor engagement strategies and support initiatives that will accelerate revenue and stickiness.

• Predictive analysis: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.

• Customer feedback: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.

• Product adoption analysis: Assess product adoption rates and identify opportunities to improve user onboarding and future utilization through data-driven recommendations.

• Cross functional collaboration: Collaborate closely with other stakeholders like, Sales, Marketing, and enterprise and mobile money teams to share insights and influence strategies for enhancing customer retention.

• Automation and tools: Implement and maintain data automation processes and tools to streamline campaigns and reporting.

• Continuous Improvement: Stay updated on industry trends and best practices in base management analytics to continuously improve our approach.

Managerial / Supervisory Responsibilities

• Have the self-insight and flexibility to adapt to different situations.

• Communicate actively and effectively resolving any potential conflicts that may arise.

• Employee relations and collaborative teamwork

• Manage contributions and expectations of external service providers and stakeholders.

• Ensure ongoing liaison with other areas of the business.

• Review performance management, evaluating, assessing, and tracking performance to ensure that objectives and targets are achieved.

• Communicate actively to effectively resolve any potential conflicts that may arise.

• Have the self-insight and flexibility to adapt to different situations.

• Live the MTN Brand values –influence employees’ behavior.

• Influence other stakeholders to achieve the business objectives of the channel.

Creativities (improvement/innovation inherent)

• Suggests concrete ways to improve productivity and improve resource utilization.

• Strive to automate processes and procedures wherever possible.

• Apply market research in an optimal way to continually improve processes and procedures.

• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage.

• Recommend creative and innovative solutions to enhance MTN performance.

• Establish sound relationships with service providers and vendors and business segments.

• Encourage continuous service improvement.

• Implement cost-saving activities.

Vulnerabilities (controlspan)

• Business expectations vs. the delivery reality

• Data integrity

• Poor customer service will impact negatively on revenue.

• Speed to market

• Limited resources

• Evolution of technology

• Legislative changes

• Reliance on the stability and availability of systems

• Non-achievement of turnaround times

• Inappropriate processes resulting in delayed service to clients.

Education

• Bachelor’s degree preferably in mathematics, Actuarial Science, Economics, Information Technology, Statistics, Business computing or Commerce

• Postgraduate qualification in Marketing or Business Administration will be an added advantage

Other Training:

• Data Science, Machine Learning, Data Analysis and Visualization

• Computer Science, Software Engineering, Statistics and Applied Mathematics

• Systems design and testing

• Big Data technologies

• Data Warehousing

• Customer Value Management,

Work Experience

• At least 2 years’ experience in business analysis and financial modeling in the marketing environment.

• Proven experience in data analysis and reporting, with a focus on customer value management.

• Proficiency in data analysis tools and languages (e.g.SQL, Python, R).

• Strong analytical thinking and problem-solving skills.

• Excellent communication skills with the ability to translate data insights into actionable recommendations.

• Detail-oriented and able to manage multiple data sources efficiently.

• Demonstrated leadership in predictive and heuristic modelling within a large organization.

• Telecommunication experience is an added advantage.

Knowledge:

• Expertise in customer data, information systems, data warehouses, data marts, business intelligence software and systems

• CVM methodology, principles, capabilities, and techniques.

• Business Analysis and Data Management

• Statistical modeling and multivariate analysis

• Segmentation techniques

• Scoring techniques

• Data Quality analysis

• Algorithm Knowledge

• Data mining and predictive analytics

• Reporting and performance analysis

• Knowledge of local markets, including market trends

• Business Performance Measurement & Management

• Business and financial planning

How to Apply

For more information and job application details, see; MTN Analyst - CVM Base Management Jobs in Uganda

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