MTN Administrator - Inventory.Commercial Operations Jobs in South Africa

MTN Administrator - Inventory.Commercial Operations Jobs in South Africa

Mission/ Core purpose of the Job:

To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.

Context:

Fast moving industry with constantly changing business requirements and technologies

Fluid complexities of customer expectations and demands

Highly competitive market with new and established competitors and aggressive competitor strategy and delivery

Highly dynamic and fluctuating Telecommunications industry

Total customer experience for MTN brand

Constantly changing consumer and market needs

Fast paced environment

Market dynamics and developments

MTN policies, processes and procedures

Regulatory industry norms govern MTN and partners

Highly pressurized, deadline-driven environment

Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks

Participative environment – highly diverse and team-focused

Management of Inventory Stock

Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework

Responsible for receipt and dispatch of stock

Ensure adherence to all PPP’s across the functional areas

Compiles Stock Reports

Responsible for Housekeeping within Inventory Department

Responsible for and controls Security for the entire Inventory process

Apply first-in, first-out principle in Inventory control

Responsible for physical receipting of Stock and all associated Documentation

Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis

Responsible for POD’s retrieval

To clean and clear stock interfaces

Accountable for management training and OBF

Technical returns and receipts of technical repaired phones

Reporting

Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction

Establish and build relationships with all relevant stakeholders

Align service delivery to changing market segments

Understand customer needs and develop and fine-tune systems accordingly

Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures

Put contingency plans in place to prevent delays and enhance the customer experience

Adopt a proactive approach to prevent problems from arising in the future

Initiate change to continually improve all aspects of service delivery

Drive continuous improvement as an important element of service delivery

Deliver measurable results

Maintain register of stock availability within sales region.

Minimum Requirements

Education:

Matric

Experience:

Customer Service

Computer literate

Stock control experience

Stock control, fulfillment and distribution experience

Training:

• Products and Services

• Systems training

How to Apply

For more information and job application details, see; MTN Administrator - Inventory.Commercial Operations Jobs in South Africa

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