Mshel Homes Room Service Manager Jobs in Nigeria

Mshel Homes Room Service Manager Jobs in Nigeria



Responsibilities
  • Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.
  • Prepare and issue duty schedules for the respective team
  • Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
  • Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
  • Work towards the successful 24hrs operation and ensure that telephones are always attended
  • Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
  • In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks
  • Ensure all Minibar operations are done promptly
  • Ensure proper handling of equipment to minimize breakages and losses.

    Requirements
  • A Degree in the Hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings.
  • Fluency in both written and spoken English
  • Proficient in MS Office, Windows and POS systems.
  • Work well under pressure in a fast paced environment and be a great team player, who thrives in working
    with a multi-cultural team and guests
  • Extremely proactive and ‘switched on’ person with a charismatic and approachable character
  • Effective Communication.

    How to Apply

    Interested and qualified candidates should send their CV to: lisasuitescareer@gmail.com using the Job Title as the subject of the mail.

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