Mshel Homes Front Desk Officer Jobs in Nigeria

Mshel Homes Front Desk Officer Jobs in Nigeria



Responsibilities
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

    Requirements
  • At least Higher Diploma.
  • Degree in Hotel Management is a plus.
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • 2 years experience.
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills.

    How to Apply

    Interested and qualified candidates should send their CV to: lisasuitescareer@gmail.com using the Job Title as the subject of the mail.

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