MSH IT Associate Jobs in Nigeria

MSH IT Associate Jobs in Nigeria

Job Overview

  • The IT Associate role is to ensure proper computer operations so that end users can accomplish business tasks.

  • This includes receiving, prioritizing, documenting, and actively resolving end user help requests.


  • Setup and install new devices (Computers, Printers, Scanners e.t.c) according to MSHs standard.

  • Assist in office network administration.

  • Attend to incoming help requests from end users via both telephone and e-mail in a courteous manner.

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

  • Build rapport and elicit problem details from users

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.

  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

  • Apply diagnostic utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

  • Install anti-virus software.

  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the supervisor)

  • Prepare the Projector and other presentation materials for quality presentations.

  • Test fixes to ensure problem has been adequately resolved.

  • Perform post-resolution follow-ups to help requests.

  • Develop help sheets and frequently asked questions lists for end users.

  • Send a weekly Status report and Time Sheet to supervisor.

  • Carryout additional tasks issued out by the supervisor
    in line with the company business.


  • University Degree in Information Technology or Computer science.

  • Knowledge of administrative and clerical procedures

  • Knowledge of computers and relevant software application

  • Knowledge of customer service principles and practices

  • Keyboard skills

  • Logical and flexible approach to solving problems, especially when working under pressure

  • Verbal and written language skills in English required.

  • MCSE, N+ or A+ , CCNA (industry-standard professional qualifications)

  • Ability to work a switchboard

  • Exceptional interpersonal skills

  • Must possess a user-first mentality

  • Experience with Google Apps

  • Exceptional motivation to learn on the job

  • Extensive Windows, Mac and iOS or Android experience

  • Experience with Python, Dart or GO a plus

  • Familiarity with computer networking, TCP/IP a plus

  • Familiarity with Symatec Altiris a plus.

    How to Apply

  • For more information and job application details, see; MSH IT Associate Jobs in Nigeria

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