M.P. Shah Hospital Customer Experience Officer Jobs in Kenya

M.P. Shah Hospital Customer Experience Officer Jobs in Kenya

M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent customer care service whilst maintaining high customer satisfaction.

Duties & Responsibilities:

  • Manage patient and visitors’ queues using the (QMS) queue management system.

  • Respond to all incoming calls at the customer care desk and making the appropriate transfers.

  • Direct patients to the departments appropriately as recommended by the nurses or doctors.

  • Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be taken.

  • Provide accurate, valid and complete information to patients’ enquiries.

  • Handle complaints, provide appropriate solutions and alternatives to patients within the time limits and summarise the patient feedback.

  • Direct requests and any other issues to the designated resource.

  • Organize workflow to meet customer timeframes and avoid any unnecessary delays in queues
    to minimize the turnaround time.

  • Maintain the appearance of the entrance and reception area at all times.

    Qualifications & Requirements

  • A minimum of a Diploma in Hospitality Management, Business Administration or any other related field.

  • At least 1 year working experience in a similar role.

    Should also possess/demonstrate the below competencies:

    • Strong phone contact handling skills and active listening.

    • Customer orientation and ability to adapt/respond to different types of characters.

    • Excellent communication and presentation skills.

    • Ability to multi-task, prioritize, and manage time effectively.

    • Attention to detail and accuracy Excellent communication skills.

    How to Apply

    For more information and job application details, see; M.P. Shah Hospital Customer Experience Officer Jobs in Kenya

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