Mount Kenya University Customer Service Assistants - Thika Jobs in Kenya

Qualification

Education, Skills and Experience

Must have:

Bachelor’s degree in Communication/Marketing/Public relations or in any other related area of specialization

One (1) year experience in a customer support role

Must be Computer Literate.;

OR

Higher National Diploma in Communication/Marketing/Public relations or in any other related area of specialization

2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.

Previous experience in a customer support role

Must be Computer Literate.;

Key responsibilities also include

Reporting to: Director Student Recruitment, Admissions & Registration & Director Nakuru Campus

[Duties and responsibilities:

Receiving and handling of all walk-in inquiries, assisting and directing the clients accordingly.

Assisting and giving feedback to clients on the inquiries made.

Receiving of all internal and external calls and subsequently giving feedback on issues brought to the
Customer Care desk.

Responding to social media inquiries.

Following up on non-reported walk-in clients and applicants to ensure they report and giving feedback reports on the same.

Participating in field recruitment activities.

Generating and preparing of daily, weekly and monthly reports.

Assisting during the admission of new students by opening of files for the new students.

Army Jobs - Navy Jobs - Military Jobs

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.