Morsan HR Consulting Resort Operations & Guest Relations Coordinator Jobs in Kenya



Morsan HR Consulting Resort Operations & Guest Relations Coordinator Jobs ;The Resort Operations & Guest Relations Coordinator will serve as the main contact person for guests, ensuring professional service and smooth coordination across resort departments. The role involves handling enquiries, promoting resort services, supporting events, monitoring stock levels, and preparing operational reports.

Key Responsibilities

Guest Relations & Service

  • Welcome guests and provide professional, friendly, and timely service.

  • Handle enquiries, requests, feedback, and complaints promptly.

  • Serve as the liaison between guests and resort departments.

  • Promote accommodation, meals, events, recreational activities, and packages.

  • Build and maintain relationships with corporate clients, NGOs, schools, churches, travel agents, and event organizers.

    Bookings & Marketing Support

  • Respond to booking enquiries via calls, WhatsApp, email, social media, and walk‑ins.

  • Follow up on quotations, referrals, and potential bookings.

  • Support basic marketing activities and encourage referrals and reviews.

    Event Coordination

  • Assist in coordinating guest arrivals, departures, group bookings, conferences, retreats, weddings, and other events.

  • Liaise with housekeeping, kitchen, restaurant, maintenance, and security to ensure smooth operations.

    Stock Monitoring & Reporting

  • Monitor stock levels across departments and participate in stock counts.

  • Report shortages, wastage, damages, or unusual variances.

  • Maintain accurate records of bookings, enquiries, feedback, and operational follow‑ups.

  • Prepare daily, weekly, and monthly operational reports for management.

    Escalation & Compliance

  • Escalate serious guest issues, maintenance concerns, and operational challenges to management.

  • Ensure adherence
    to resort service standards and professionalism.

    Qualifications & Skills

  • Degree or Diploma in Hospitality Management, Tourism, Business Administration, Customer Service, or related field (Mandatory).

  • Minimum 2–3 years’ experience in hospitality, guest relations, reservations, customer service, or operations coordination (Mandatory).

  • Strong customer service, communication, and interpersonal skills.

  • Sales, marketing, referral, and follow‑up abilities.

  • Knowledge of stock monitoring, record‑keeping, and inventory control.

  • Familiarity with Hotel POS/PMS systems, Microsoft Workspace, and social media platforms.

  • Strong organizational skills and attention to detail.

  • High integrity, reliability, and professionalism.

  • Ability to work independently and provide regular updates to management.

  • Willingness to work flexible hours, weekends, public holidays, and peak resort periods.

  • Must reside in Mbita or be able to relocate independently.

  • Must be available for a physical interview in Mbita.


    How to apply

    For more information and job application details, see; Morsan HR Consulting Resort Operations & Guest Relations Coordinator Jobs

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