Moove Customer Success Executive (Risk) Jobs in Nigeria

Moove Customer Success Executive (Risk) Jobs in Nigeria

Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa.

We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers

Location: Lagos

Department: Operations

The Opportunity

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing

Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
Enforcement (Immobilisation: Drivers Default and Non-compliance)

Track Vehicles Daily Status

Track vehicle maintenance and inspection needs

KPIs That Will be Measured After You Start:

Contact to drivers in case of the critical alerts

Weekly accident rate

Weekly apprehension rate.

Loss of asset

Weekly issues resolution rate

Drivers compliance and enforcement

Who You'll Be Working with:

Directly reporting to our City Manager and closely working with our Operations Unit.

Requirements

What You will need for this

position:

Degree in any discipline.

4 years experience in customer care/support risk and safety roles.

Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)

Proficient in the use of Microsoft Suites (Excel).

Ability to manage people.

The candidate must possess an eye for details.

Application Closing Date
Not Specified.

How to Apply

For more information and job application details, see: Moove Customer Success Executive (Risk) Jobs in Nigeria

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