Moko Homes Customer Engagement Officer Jobs in Kenya

Moko Homes Customer Engagement Officer Jobs in Kenya


Who We Are

Moko Home + Living is a growing company bursting with innovation, creativity and passion.

Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.

But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.

Join us in building the products, the brand and the network to put quality living within everyone’s reach.

What You’ll do

We’re looking to add customer-oriented, analytical people to our Customer Engagement team.

You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket.

Responsibilities

Manage Client Accounts

  • Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
  • Manage customers’ payment schedule and ensure that customers adhere to credit limits
  • Build long-term relationships with clients and service recurring order needs
  • Provide all customer support required by the clients in your portfolio

    Network Within the Industry and Identify New Clients

  • Build and grow relationships within the furniture manufacture industry
  • Use industry networks and other means to generate new leads on an on-going basis
  • Develop a strong understanding of competitors and competing products on the market

    Present Products to Prospective Customers

  • Pursue leads, research prospects and make initial introductory calls
  • Make product presentations which show an in-depth understanding of our products and the client’s needs
  • Offer recommendations to your supervisor about creditworthiness of
    new customers
  • Close relationships and coordinate orders with our warehouse

    Career Growth + Compensation

  • Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development.
  • We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions.
  • This results in fast career growth for those who are ready to take up the challenge.

    Qualifications
  • A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
  • Extremely strong interpersonal skills and success developing productive professional relationships
  • A mature professional who can comfortably relate with business owners and senior purchasing managers
  • Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
  • Proficient with Microsoft Word and Excel
  • Eager to join a quickly-growing organization and team

    How to Apply
  • Interested and qualified candidates should apply online by 8th July 2019
  • For more information and job application details, see; Moko Homes Customer Engagement Officer Jobs in Kenya

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