Mogo Finance Receptionist Jobs in Kenya
Job Summary
Serve as the first point of contact for visitors, clients, employees and stakeholders by providing a professional, welcoming and efficient front-office experience.
Manage reception operations, visitor coordination, telephone communications and administrative support functions to ensure smooth day-to-day office operations.
Key Responsibilities
Welcome and assist visitors, clients and stakeholders in a professional and courteous manner.
Manage front-desk operations and maintain a positive reception environment.
Receive, screen and direct telephone calls to the appropriate departments or personnel.
Maintain visitor records, registers and appointment schedules.
Coordinate visitor access and ensure adherence to office procedures and protocols.
Handle incoming and outgoing correspondence, including emails, letters and courier deliveries.
Provide administrative support to departments as required.
Assist with meeting coordination, room bookings and office logistics.
Maintain accurate records and support office documentation processes.
Respond to client and customer inquiries promptly and professionally.
Support smooth communication between visitors, customers and internal teams.
Contribute to efficient day-to-day office administration and operations.
Qualifications
Diploma or Certificate in Front Office Operations, Business Administration, Customer Service, Secretarial Studies or a related field.
Proficiency in Microsoft Office applications including Outlook, Word and Excel.
Experience using telephone systems, visitor management registers and office administration tools is an added advantage.
Experience
Minimum one (1) to two (2) years of experience in reception, front-office operations, customer service or
administrative support roles.
Experience handling visitors, client interactions and office communications is preferred.
Key Competencies
Front Office and Reception Management.
Customer Service and Client Relations.
Telephone and Communication Management.
Visitor Coordination and Office Protocol.
Administrative and Office Support.
Microsoft Office Applications.
Record Keeping and Documentation.
Organization and Time Management.
Problem-Solving and Decision-Making.
Attention to Detail and Accuracy.
Professionalism and Confidentiality.
Interpersonal and Relationship-Building Skills.
Personal Attributes
Strong desire to learn and grow professionally.
Self-motivated with the ability to take initiative.
Ability to work effectively in a fast-paced and high-pressure environment.
Strong analytical and problem-solving skills.
Excellent customer service orientation.
Positive attitude and professional appearance.
Ability to multitask and prioritize responsibilities effectively.
Language Requirements
Fluent in English and Swahili, both written and spoken.
How to Apply
For more information and job application details, see; Mogo Finance Receptionist Jobs in Kenya
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