Mogo Finance Debt Collection Field Team Leader - Meru Jobs in Kenya





What you will do:

  • Providing leadership to team members by communicating team goals, motivating, and addressing their issues

  • Providing support to agents to ensure they can deliver

  • Assisting with induction and training for Debt Collection new hires

  • Drive strong performance management in the team through clear communication on performance expectations

  • Identifying training needs, preparing training materials and recommending trainings that require external trainers

  • Develop strategies to promote team members adherence to debt collection policy and performance goals

  • Conduct team meetings to update members on changes in processes, target achievements and expectations.

  • Monitoring and training on usage of call center tools in the department and company’s ERP System

  • Addressing issues raised by customers who visit the office

  • Follow up with customers to fulfilment of their contractual obligations

  • Generate and share detailed reports about team performance

  • Submit suggestions on debt collection process improvements

    Any Other duties assigned

    What you will need:


  • Degree/Diploma in Business Administration or related field.

  • Excellent communication and interpersonal skills.

  • Strong analytical & problem-solving skills.

  • At least four years of relevant experience.

  • Ability to adapt quickly and work independently.

  • Fluent in English and Swahili.

  • Good leadership skills

  • Loyalty and Integrity

    How to Apply

    For more information and job application details, see; Mogo Finance Debt Collection Field Team Leader - Meru Jobs in Kenya

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