Mogo Finance Customer Care and Debt Collection Agent (Device Financing) Jobs in Kenya

What You Will Do

  • Contact customers with overdue or upcoming payments through calls, SMS and other approved communication channels.

  • Recover outstanding payments by negotiating payment commitments and encouraging timely or advance repayments.

  • Educate customers on device locking/unlocking, loan repayments and the use of the MOGO App.

  • Handle customer inquiries, objections and complaints professionally while providing appropriate repayment solutions.

  • Accurately document customer interactions, payment promises and account updates in the collection system.

  • Escalate complex, disputed or high-risk accounts to the Team Leader or relevant department.

  • Achieve assigned collection KPIs while maintaining high-quality customer interactions.

  • Ensure compliance with company policies, debt collection regulations and ethical collection practices.

    Requirements

    What You Need

  • Minimum 1 year's experience in debt collection, customer service, call center operations or telesales (experience in financial services is an advantage).

  • Strong communication, negotiation and customer engagement skills in English and Swahili.

  • Experience using CRM platforms, collection systems and basic computer applications.

  • Ability to work independently, prioritize tasks and consistently achieve collection targets.

  • Strong problem-solving, objection-handling and customer service skills.

  • High level of integrity, professionalism and ethical conduct.

  • Ability to work under pressure in a fast-paced, target-driven environment.

  • Strong organizational skills with excellent attention to detail.

  • Experience in digital lending, mobile device financing or other credit-based products.

  • Knowledge of debt restructuring, payment negotiations and customer retention strategies.

    How to apply

    For more information and job application details, see; Mogo Finance Customer Care and Debt Collection Agent (Device Financing) Jobs in Kenya

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