Mogo Finance Customer Care and Debt Collection Agent (Device Financing) Jobs in Kenya



What You Will Do

  • Welcome calls to new customers.

  • Early‑stage debt collection (reminders and follow‑ups).

  • Ongoing customer support through call, WhatsApp, and other channels.

  • Assist in onboarding and training new team members as the product scales.

  • Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards.

  • Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.

  • Collaborate with the CRM teams to improve customer interaction flows.

    What You Need

  • Minimum 1 year’s experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing.

  • Strong communication skills in English and Swahili.

  • Experience working with CRM tools and call center systems.

  • Ability to work independently, prioritize tasks, and thrive in a fast‑paced environment.

  • Strong organizational skills and attention to detail.

    Added Advantage

  • Experience supporting financing or credit‑based products.

  • Background in launching or supporting new business units.


    How to apply

    For more information and job application details, see; Mogo Finance Customer Care and Debt Collection Agent (Device Financing) Jobs in Kenya

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