Mogo Finance Call Center Manager Jobs in Kenya







Duties and Responsibilities

  • Manage the day to day running of the Call Center.

  • Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.

  • Setting call center agents targets, monitoring performance, appraising them and providing timely feedback.

  • Organizing staffing, including shift patterns and the number of staff required to meet set targets.

  • Driving end to end customer feedback management strategies, measuring customer satisfaction as well as complaints Management.

  • Coming up with incentives to motivate and retain Call Center staff.

  • Participate in hiring of call center agents.

  • Training of call center agents.

  • Developing strategies to improve customer experience.

  • Handling the most complex customer complaints or enquiries.

  • Identify, escalate and advice management on recurring complaints.


    Qualifications

  • Bachelor’s degree in a relevant field

  • At least 2 years’ experience in a busy call center environment at a managerial level

  • Ability to provide effective leadership to a large team

  • Ability to offer quick and effective solutions for any complaint

  • Excellent communication and organizational skills


    How to Apply

    For more information and job application details, see; Mogo Finance Call Center Manager Jobs in Kenya

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