M-KOPA Stock Controller Jobs in Uganda

M-KOPA Stock Controller Jobs in Uganda

Job Purpose

We’re looking for stock controllers to join our team within the Retail Department. We are looking for people who are resourceful, organized, and proactive about getting things done.

As stock controllers, your main objective will be to support the retail function to achieve the set objectives and key results. The role requires close collaboration with both the sales and warehouse teams to support the overall business objectives of achieving a set revenue target while managing stock and the associated controls effectively.

The position will report to the Retail Team Leader.

Main Job Responsibilities

Support the retail function by delivering against the following:

Inventory management:

You will be responsible for receiving sales stock on the system, issuing the received stock for sale (stock allocation), and carrying out stock reconciliation while achieving high standards of accuracy

Carrying out weekly stock audits for the indirect outlets assigned to you

Sales support:

You will support all sales efforts related to stock, such as stock allocation, supporting upgrade customers to get their new upgrade products, and retrieving and accounting for all aged stock.

Reverse logistics:

You will be responsible for the successful consolidation, tracking, and return of all stock to the warehouse as per the set-out procedures and processes, completing all required documents, and providing system input and adjustment as required.

Customer service:

You will be responsible for providing support for customer-related inquiries or product issues, including but not limited to the following:

Logging all customer interactions

Troubleshooting device issues with the aim of resolving

Receiving devices that require in-warranty repair

Scheduling the dispatch of customer

devices for repair (via courier)

Following up and resolving pending customer issues

Receiving devices that are repaired and contacting customers to collect them

Completing customer cancellation and downgrade requests as per the set process

Shop aesthetics:

You will be responsible for ensuring that the depot is neat and clean, including ensuring that all posters and marketing materials at the depot are in good condition, visible and where they need to be replaced, and that proactive actions are taken to make a replacement request

Reporting:

You will be responsible for providing daily reports accounting for stocks provided, issued out, and any balance carried forward, including recording for referencing and personal stock controller audits.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

At least 1 year of experience in customer care or inventory management, preferably in a phone-selling company.

Tech-savvy with the ability to troubleshoot phone-related issues

Front-office management is an added advantage

Computer literate

A college diploma or degree in any field

Strong analytical and excellent communication skills

Excellent problem-solving skills

Able to collaborate with various teams

How to Apply

For more information and job application details, see; M-KOPA Stock Controller Jobs in Uganda

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