M-Kopa Fraud Internship Jobs in Kenya

Job Purpose

Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA.

Responsibilities

Respond to all fraud inquiries and leads provided within stipulated timelines

Monitor and Man, the fraud escalation queue on Freshdesk ensure SLA adherence.

Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy.

Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.

Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.

Send daily report on daily ticket resolution and audit.

KYC audits for all escalated customers on M-KOPA sales app Onfido.

Qualifications

Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).

Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.

Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders

A positive, learning-oriented attitude and capacity for self-empowerment.

Two years’ work experience in a professional role.

Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods.

How to Apply

For more information and job application details, see; M-Kopa Fraud Internship Jobs in Kenya

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