Minet Head of Client Retention Jobs in Kenya
Minet is a trusted pan-African corporate that meets clients' uncertainties of tomorrow by delivering risk and human capital solutions.
As the largest Aon Global Network Correspondent, Minet has access to over 50,000 network colleagues in 120 countries, proprietary data, research and analytics, which enable us to manage and secure the risks of tomorrow and give clients an unrivaled advantage.
Minet Kenya is looking to fill the vacancy of Head of Client Retention below: Head of Client Retention-Healthcare (Insurance) Department Position Overview The Head of Client Retention role ensures high standards of booking, customer service and relationship management at a senior level.
The incumbent will achieve high quality, consistent and timely client interactions that translate Mineth Healthcare Business Unit results and the Corporate vision of world class customer care into measurable goals and objectives, models the highest level of customer focus and internal business partnership as well as deepen and strengthen business relationships with customers. Guarantee quality output on all KPlh and monitor client SUM
Assure swift turnaround on resolution of client queries and action points
Maintain proper client and corresponding Company document inspection and storage Analytical, accurate and timely reporting of client feedback, needs and other client management reports
Foster development and execution of a common vision and provide a unified approach to serving the customer
Retention of existing clients
Be a trusted customer relations consultant and build relationships that will safeguard Minet's interests, establish and embed loyalty and a long term, client close relationship as a valued partner and advisor
Ensure proper scheme structure designs and thorough premiums and benefits negotiations with medical insurers for all clients Monitor quality, value addition and technical output on each client renewal d) Credit Control
Sustain timely invoicing and collections
The Ideal person:
Proactive, positive attitude and innovative with problem solving skills
At least 5 years' experience in a busy medical insurance underwriting or brokerage firm
A Bachelor's Degree will be an added advantage
Excellent, interpersonal communication and organisational skills
Ability to identify and resolve conflicts Proven Client Management experience and skills
Ability to manage multiple priorities under tight deadlines
Excellent customer service skills
Must demonstrate the following competencies:
Understanding of the market, emerging trends and new products in the specialty of healthcare insurance
Innovation, pro-activity and agility
Team leadership, mentorship and management
How to apply
Interested candidates who meet the above qualifications to send their applications to HRCINFO@Minetco.ke by 6th, July, 2018. Please indicate the job title as the subject.
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