Minet Head of Client Retention Jobs in Kenya

Minet is a trusted pan-African corporate that meets clients' uncertainties of tomorrow by delivering risk and human capital solutions.



As the largest Aon Global Network Correspondent, Minet has access to over 50,000 network colleagues in 120 countries, proprietary data, research and analytics, which enable us to manage and secure the risks of tomorrow and give clients an unrivaled advantage.


Minet Kenya is looking to fill the vacancy of Head of Client Retention below: Head of Client Retention-Healthcare (Insurance) Department Position Overview The Head of Client Retention role ensures high standards of booking, customer service and relationship management at a senior level.


The incumbent will achieve high quality, consistent and timely client interactions that translate Mineth Healthcare Business Unit results and the Corporate vision of world class customer care into measurable goals and objectives, models the highest level of customer focus and internal business partnership as well as deepen and strengthen business relationships with customers.


Key Responsibilities


Customer Service


  • Guarantee quality output on all KPlh and monitor client SUM
  • Assure swift turnaround on resolution of client queries and action points
  • Maintain proper client and corresponding Company document inspection and storage
  • Analytical, accurate and timely reporting of client feedback, needs and other client management reports
  • Foster development and execution of a common vision and provide a unified approach to serving the customer

    Relationship Management

  • Retention of existing clients
  • Be a trusted customer relations consultant and build relationships that will safeguard Minet's interests, establish and embed loyalty and a long
    term, client close relationship as a valued partner and advisor

    Braking

  • Ensure proper scheme structure designs and thorough premiums and benefits negotiations with medical insurers for all clients
  • Monitor quality, value addition and technical output on each client renewal d) Credit Control
  • Sustain timely invoicing and collections


    The Ideal person:


  • Proactive, positive attitude and innovative with problem solving skills
  • At least 5 years' experience in a busy medical insurance underwriting or brokerage firm
  • A Bachelor's Degree will be an added advantage
  • Excellent, interpersonal communication and organisational skills
  • Ability to identify and resolve conflicts
  • Proven Client Management experience and skills
  • Ability to manage multiple priorities under tight deadlines
  • Excellent customer service skills
  • Must demonstrate the following competencies:
  • Product knowledge
  • Technical competences
  • Understanding of the market, emerging trends and new products in the specialty of healthcare insurance
  • Innovation, pro-activity and agility
  • Team leadership, mentorship and management


    How to apply


    Interested candidates who meet the above qualifications to send their applications to [email protected] by 6th, July, 2018. Please indicate the job title as the subject.

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