Mika Hotels Limited Food and Beverages Supervisor Jobs in Zambia

Mika Hotels Limited Food and Beverages Supervisor Jobs in Zambia

Summary of Responsibilities:

• Create a sense of welcome and personalized service excellence for our guests

• Display an active presence in our dining rooms and public areas, interacting with guests and colleagues

• Effectively manage the systems in place to deliver superior service

• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations

• Ensure appropriate performance management of colleagues in accordance with Hotel standards, policies and procedures

• Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities

• Maintain a constructive, harmonious and communicative working relationship with all supporting departments

• Champion the ongoing professional development, and work satisfaction of all colleagues

• Ensure a clean and safe working environment, consistently promoting colleague health and safety

• Promote and develop a culture of environmental awareness and responsibility

• Ensure that the restaurant maintains a first class, positive visual impact including ambience, cleanliness, décor and service flow

• Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline and monitor colleague performance in these areas

• Inspect menus, cutlery, linen, tableware, and glassware & equipment/tools on a regular basis ensuring they are clean, well maintained and consistent

• To ensure that regular stock takes are conducted and all breakages and damages are recorded and explained.

• To ensure that an effective table reservation system is in operation.

• To ensure
that attendance registers are completed daily in accordance with statutory procedures; and that any anomalies are reported

• To ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.

• To ensure that once a booking is confirmed all details and requirements are noted using a check list so that nothing is forgotten.

• Timely conduct trainings for all staff in areas of need to maintain and improve quality service delivery.

• You will conduct any other lawful duties that will be delegated by your superiors.


• Proven experience in the same capacity with a minimum of 3 years.

• Great attention to detail and creativity

• Organisation and leadership skills

• Willingness to replenish professional knowledge

• A minimum of Diploma in hotel management / Food and Beverage or any equivalent qualification.

How to Apply

  • Applications together with detailed Curriculum Vitae, copies of Academic and Professional Certificates should be sent to the Human Resource Officer by Saturday 9th October, 2021. Applications should be e-mailed to

  • recruit@mikahotels.com

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