Microsoft Nigeria Support Solution Specialist Jobs
Microsoft Nigeria Support Solution Specialist Jobs
Job Description The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption.
The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible. Key accountabilities include:
Responsibilities
Key accountabilities include:
Plan & Execute as One Microsoft to Enable Customer Outcomes - working closely with the Account Executive & account team to ensure a positive 'One Microsoft' customer experience
Close Deals Through Effective Deal Team Orchestration - owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success
Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence - executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment
Key Experience, Skills, Knowledge & Education Required
Bachelor’s degree with exposure to Information Technology (or equivalent)
Proven sales success and expertise in selling Support solutions
Track record of consistently meeting or exceeding sales targets
Demonstrable sales excellence discipline
Executes recognized sales methods, processes and tools
Sales and business background, with 5+ years of technology-related experience
Capabilities & Skills Profile:
Support Sales Driver - Ability to: Purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers
Challenger Seller - Ability to: Influence Business & Technical Decision Makers. Skilled in creating cases for
customer change & translating value propositions & solutions into Customer business outcomes, Driving intentional sales motions & navigating procurement processes & frameworks
Support Sales Expert - Ability to: Articulate Microsoft Support Subject Matter Expertise. Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs
Support Deal Leader - Ability to: Lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)
How to Apply
For more information and job application details, see; Microsoft Nigeria Support Solution Specialist Jobs
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