Microsoft Corporation Technical Account Manager Jobs in Kenya

Microsoft Corporation Technical Account Manager Jobs in Kenya


Overview

  • A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers.

  • By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business.

  • You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

    Responsibilities

  • You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management.

  • If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.

    Role-Specific Qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.

  • Combining business acumen with technological experience.

  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    Qualifications

  • Currently pursuing
    a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship. Alternatively still registered as a student at the time of application (South Africa).

  • Passion for technology and working with customers.

  • Excellent communication skills and superior customer-service oriented skills desired.

  • Excellent verbal and written communication, analytical and presentation skills.

  • English language and local language fluency for all roles.

  • Full unrestricted work authorization for your chosen location.

    How to Apply

  • For more information and job application details, see; Microsoft Corporation Technical Account Manager Jobs in Kenya


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