MicroFinance Field Debt Collector Jobs in Kenya
MicroFinance Field Debt Collector Jobs in Kenya
A fast growing Micro Finance Institution is urgently seeking to fill in the positions outlined below
Field Debt Collector
Job Description Summary:
The debt collector will effectively manage the company’s Credit / Debit policy and minimize overdue debtor’s balances.
Roles and Responsibilities
Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
Contact customers with balances and negotiate payment terms and schedules.
Minimize objections for payment and suggest available customer-friendly payment options.
Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
Use the provided plat forms to keep detailed records regarding conversations with customers and outcomes.
Offer clients several payment options and arrange for the prompt repayment of balances.
Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
Follow up all outstanding debts for customer accounts that have defaulted in liaison with operations manager and branch manager.
Handle disputed issues and negotiate to bring payment within the agreed terms.
Minimum Qualifications, Experience & Competencies Required:
1-3 years collection experience preferred
Excellent communication and negotiation skills
Ability to positively
connect with clients and encourage them to make payments toward debts owed
Manage relationships with local authorities and Security Officers
Plan and organize field collection drives across all branches.
Time management skills
Basic computer software skills and the ability to work within relevant data spreadsheets
Ability to work well in a fast-paced environment
Ability to reason and think quickly
Strong attention to detail, goal oriented and a team player with a flexible approach.
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job title in the subject field to
info@granarycapital.com.
Deadline of application is 8th August 2020.
Only shortlisted candidates will be contacted.
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