Microfinance Bank Customer Relationship Officers Jobs in Kenya

Microfinance Bank Customer Relationship Officers Jobs in Kenya

Our client, a leading Microfinance Bank with presence in several counties in Kenya is seeking for:

Position:

  • Customer Relationship Officers

    Job Purpose:
  • To ensure customer inquiries are handled in a timely and organized manner and that satisfaction and loyalty are maximized.

    Main duties and Responsibilities
  • Ensure maximum security and confidentiality of customers’ documents.
  • Receive and process all in-coming and out-going mails and documents
  • Contact customers to build relationships and to achieve high retention levels among existing customers and respond to enquiries on accounts or operational matters
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
  • Capture all queries (including verbal or written) on the bank’s query logging system.
  • Resolve customers enquiries at the first instance by using systems and escalating issues to the supervisor when need arises per set Service Level Agreements.
  • Provide adhoc reports, visibility on all call and email transactions made with clients.
  • Answering and managing incoming calls.
    Perform services for customers such as ordering bank cards and cheques
  • Cross-sell and market the Microfinance’s products and services to ensure increased customer
    base and increased value per customer.
  • Ensure high standards of Customer Service are maintained
  • Ensure 100% compliance to the Bank’s policies and Procedures.

    Key qualifications and requirements
  • Fresh graduates with a relevant degree from a recognized University
  • Minimum of grade B-minus in KCSE
  • Knowledge of customer service principles
  • Excellent communication and interpersonal skills
  • Accuracy and Attention to detail
  • Warm demeanor and pleasant personality

    How to Apply:
  • Suitable candidates to send CV and cover letter to jobs@careermanagementcentre.com by 6th May, 2019.
  • Kindly indicate on the subject line the position you are applying for e.g. ‘Application for Business Development Officer’
  • Career Management Centre is an equal opportunity Employer and does not discriminate the applicants on any basis.

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