Micro Finance Bank Assistant Operations manager Jobs in Nairobi Kenya

Micro Finance Bank Assistant Operations manager Jobs in Nairobi Kenya

Our client a micro finance bank in Nairobi is urgently seeking to hire an Assistant Operations Manager to join its dedicated team.

Key Duties and Responsibilities

  • Directly supervises teller staff. Carries out supervisory responsibilities in accordance with the bank’s policies. Assists with completing
  • Performance Partnership reviews of tellers.
  • Assists with training, planning, assigning and disciplining of employees in the Branch.
  • Plans and schedules the daily workflow and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines.
  • Assures high quality and friendly customer service and adherence to sales and brand standards.
  • Resolves customer inquiries/complaints and situations in a positive professional and efficient manner.
  • Promotes effective sales and service environment.
  • Monitors teller’s performance relative to losses, differences and referrals. When appropriate, coaches for improved performance.
  • Approves transactions within established guidelines.
  • Participates in the opening and closing of branch. Conducts security inspection of building and grounds under dual control.
  • Conducts regular staff meetings to ensure compliance with all Bank policies and procedures.
  • Review daily reports.
  • Meet deposit growth goals.
  • Achieve satisfactory audit ratings.
  • Development, implementation, and maintenance of an anti money laundering program within the institution.
  • Ensuring compliance with current bank regulations, and other relevant legislation
  • Developing and maintaining a risk assessment framework for products and services, clients and
    customers, and other issues relating to money laundering.
  • Keeping and maintaining records of high-risk customers and reporting suspicious activities.
  • Arranging and implementing inspections and audits from third-party organizations and making compliance recommendations based on their findings.
  • Briefing and reporting to senior management on matters relating to internal compliance policies and procedures.
  • To undertake investigations into suspected financial crimes.
  • To make practical and acceptable recommendations where systems and procedures are in need of enhancing to counter the risk of financial crime.
  • Performs other duties as assigned by the CEO or Operations Manager

    Person Specifications
  • Degree in a business-related field
  • At least 3 years experience in the operations department of a financial institution
  • Good command of both written and spoken English
  • Be attentive to details

    How to Apply
  • Interested and qualified candidates to send CVs to vacancies@peoplefoco.co.ke by 21st June 2019.
  • Clearly indicate ‘Assistant Operations Manager’ on the email subject.

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