Metropolitan Cannon Assurance Claims Supervisor (General Business) Job in Kenya
Metropolitan Cannon Assurance Ltd is a member of MMI Holdings Limited, a global player in Health, Life and Short term Insurance, and operating in Africa, South East Asia, India and the UK.
The Short-Term Business (GB) is seeking to fill the above listed position with a dynamic, forward thinking achiever with expertise in the General Insurance field.
Purpose of the Role: Reporting to the Assistant Claims Manager – General Business, the Claims supervisor will be responsible for supervising efficient claims processing within the service standards set in the department with the aim of providing superior customer service, while ensuring early detection and reporting of fraudulent claims.Guide, supervise and ensure registration and processing of new claims to final settlement.
Primary Duties & Responsibilities
Authorize payment of claims within set limits
Critical desktop review of assessment, adjustment and investigation reports
Review of reserves as per reserving guidelines and advise accordingly
Training direct reports on claims procedures and insurance products
Initiate recoveries against third parties and third party insurers
Attend court and represent the company on claims matters where required.
Service the clients’ accounts allocated including monitoring their losses for frequency of occurrence
Review client intermediary experiences for accounts serviced and advise the underwriting department
Share risk improvement measures with the underwriting department for follow up with client
Appoint and follow up reports from service providers as per the department’s service standards
Ensure claim files / records are maintained in good order as per the service standards.
Qualifications and Experience
Bachelor’s degree in insurance or its equivalent
ACII / IIK papers (6 – 9 papers)
At least 5 years’ experience in claims management (Motor and Non-motor)
Required skills and Competencies
Sound leadership skills
Good report writing and analytical skills
Good customer service, communication and negotiation skills
Good grasp of local insurance laws and practices in Kenya.
How to Apply
Interested candidates who meet the above criteria are requested to forward their cover letter, curriculum vitae and relevant academic testimonials via email only to firstname.lastname@example.org by 16th August 2018.
Only shortlisted candidates will be contacted.
Metropolitan Cannon Assurance Ltd is an equal opportunity employer, therefore canvassing will automatically be disqualified
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