Metro Africa Xpress Driver Operations Manager Jobs in Nigeria
Metro Africa Xpress Driver Operations Manager Jobs in Nigeria
Metro Africa Xpress (MAX) - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.
Job Description
We are looking for a Driver Operations Manager who will strategically oversee all aspects of our Driver Welfare and Driver Operations team. You will be a strategic thinker with strong organizational and problem-solving skills.
You will have strong research experience, an analytical mind and outstanding presentation skills. You willbe highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
This is a full time, permanent and long-term position reporting to the GM Driver Operations with access to MAX’s executive team.
What You’ll Do
Ensure operational adoption of all strategies that aid optimal Driver welfare management
Ensure operational adoption of all strategies that aid Field Operations Management
Improve External Customer Experience via targeted process improvement that ensures champions welfare are priority
Ensure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly/ monthly reports done
Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions
Ensure our driver onboarding verification processes is top notch and meet international standards
Create Key Performance index across all teams
Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers
Create proactive and reactive solutions to champions complaints
Ensure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform
Ensure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standard
Responsible for
current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliant
Ensure laid down processes/specifications are adhered to in champion selection by the Academy
Oversee operational cost of the department ensuring cost is within approved budget
Co-ordination of champions to ensure timely pickup during activations.
Ensure proper record management of personnel, expenditures.
Create strategies that ensures we have in place a world class customer service team.
What You’ll Need
5+ years’ logistics or general transportation experience
Degree in Logistics, Accounting or related field
5+ years in operations leadership, strategic planning, product development, and management consulting in a fast-paced global organization
Deep understanding of technology, product management, and change management
Deep understanding of marketing, sales, finance and operations
High levels of energy and drive, willingness to work hard
Experience in Mobility/Fintech/Gig-economy/ eCommerce
Excellent communication and interpersonal skills
Strong planning, coordination and organizational skills
Outstanding research and analytical abilities
Strong Project and Program management skills.
Global leader and thinker with the ability to make quick strategic decisions.
Highly energetic, self-motivated & proactive.
How to Apply
Interested and qualified candidates should send their CV to:
recruitment@maxdrive.ai using the Job Title as the subject of the email.
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