Mercy Corps Resource Transfer Manager-Moroto- Uganda Jobs

Mercy Corps Resource Transfer Manager-Moroto- Uganda Jobs

Closing date: 22 Jul 2019

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

In October 2017, Mercy Corps was awarded a 5 year USAID/ Food for Peace- funded program working in 4 districts in Karamoja, the Apolou Activity.

The Activity has four purposes with cross cutting themes of gender and youth and resilience:
1) Inclusive and effective governance contributes to food and nutrition security,
2) Improved health and nutritional status of pregnant and lactating women, children under five, and adolescent girls,
3) Improved WASH conditions and
4) Adolescent girls, adolescent boys, women and men access diverse and secure livelihoods through improved capacities and strengthened market systems.

Apolou is implemented by a consortium of actors led by Mercy Corps, including Save the Children, Whave Solutions, four local partners (KAPDA, NARWOA and Riam Riam) and Tufts University’s Feinstein International Centre (FIC).

General Position Summary

The Apolou Activity is providing conditional, restricted and non-restricted e-vouchers and e-cash to 600 -1200 or more participants (pregnant, lactating women and to families with children under two years).

This includes commodity restricted transfers, unrestricted and restricted electronic cash, subsidies for development products and income generating activities.

Initial transfers will focus on nutrition transfers to pregnant and lactating women, and then move onto supporting other vulnerable participant groups with asset subsidies and income generating activities.

The Resource Transfer Manager will oversee the electronic transfer information management system, supply logistics and management of the resource transfer platform.

Essential Job Responsibilities

Strategy & Vision

  • Plan and ensure the effective implementation of e-transfer programming and other RT interventions.

  • Draft context specific training materials for staff, beneficiaries and vendors and lead in the roll out of relevant trainings

    Program Management

  • Oversee resource transfer startup, beginning with nutrition support through unrestricted cash and restricted voucher and cash transfers.

  • Establish merchant networks for restricted transfers and cash out points in key communities through selection and capacity building of local vendors

  • Act as liaison between Mercy Corps Uganda and private sector stakeholders on service provision, including but not limited to MIS system provider, mobile network operators, and commodity suppliers

  • Liaise between programs and MIS system providers to adapt resource transfer to dynamic program needs, including expansion to livelihoods subsidy and/or crisis modifiers if needed.

  • Responsible for troubleshooting any supply chain or quality issues among vendors

  • Establish Community Accountability and Reporting mechanism at vendor and community level, including complaints tracking and resolution system

  • Enforce the implementation of Standard Operating Procedures in order to mitigate risks of fraud and/or corruption.

  • Work closely with M&E to ensure Resource Transfer data is fed into CommCare, and the service providers platform is incorporated into CommCare.

  • Oversee management of hardware (smartcard printers, biometric readers etc)

  • All other duties as required

    Team Management

  • Manage a team of 4 Resource Transfer Officers and 12 Assistants- Promote team accountability, communicate expectations and provide constructive feedback via regular performance reviews. Officers will support with oversight of Assistants.

  • Work with program teams to ensure that beneficiaries are effectively targeted according to established vulnerability criteria.

  • Supervise, hire and orient new team members as necessary.

  • Ensure teams are able to effectively deliver program documents, including but not limited to workplans, procurement plans, cash projections, movement plans, etc.

  • Contribute to country team-building efforts, including collaboration with other programs, particularly in the humanitarian portfolio to ensure capture and dissemination of best practice in resource transfers

    Finance & Compliance Management

  • Ensure compliance with donor and Mercy Corps regulations, particularly cash and in-kind distribution protocols and beneficiary protection.

    Influence & Representation

  • Establish strong relationship with local government, gaining buy in and building local government capacity to oversee resource transfers

  • Document best practices in resource transfers to influence external stakeholders to move towards market-based solutions instead of in-kind distributions

  • Communicate effectively to ensure overall project targets and donor obligations are met.


  • Ensure beneficiary protection policies are adhered to and develop post distribution monitoring and evaluation system to measure intended and unintended impacts, including monitoring of gender based violence

  • Ensure data protection policies are adhered to, establishing security controls for software, hardware and archive participant databases.

  • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Supervisory Responsibility

    The Resource Transfer Manager is responsible for 12 staff spread across four districts: Kaabong, Kotido, Moroto, Amudat and Karenga


    Reports Directly to: Deputy Chief of Party

    Works Directly with: Resource transfer Advisor, Nutrition Manager, Livelihoods Manager, M&E Manager and Advisor, Save the Children Program Manager.

    Knowledge and Experience

  • BA in relevant field (Business studies, statistics, computing, etc) required. Further education is a plus

  • Minimum 4-5 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program;

  • Prior experience managing teams is essential

  • Experience working with multiple stakeholders to identify beneficiaries according to criteria required.

  • Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with CTP strongly preferred.

  • Prior experience in managing vendors, electronic platforms and associated technology is required.

  • Experience with running assessments, electronic data collection, monitoring and evaluation and other learning efforts required.

  • Demonstrated experience managing cash out agent challenges including capacity gaps, liquidity problems etc preferred.

  • Training skills and experience preferred.

  • Excellent communication skills, a high level of spoken and written English essential, Nga’Karimojong a plus.

    Success Factors

    The successful candidate will have a proactive problem solving attitude and will be able to multi-task between diverse work streams- from commodity logistics to local government and community relations.

    This will require someone who is flexible, committed to using technology to drive innovative solutions and has a strong capacity for managing large datasets.

    Living Conditions / Environmental Conditions
    The position is based in Moroto, Karamoja and it requires up to 50% travel within the region. Mercy Corps team members represent the agency both during and outside work hours.

    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all venues.

    How to apply:

    Submit your application through email to addressed to the Human Resource Director, Mercy Corps Uganda. Include a cover letter clearly stating your salary requirements, CV (with 3 referees), and copies of academic qualifications/certificates.

    Deadline for Submission: Close of business on Wednesday, 22nd July, 2019. Subject of email should include the position you are applying for.

    Only short-listed candidates will be contacted by Mercy Corps. Mercy Corps is an equal opportunity employer; qualified female candidates are strongly encouraged to apply

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