Mercure Nairobi Upper Hill Restaurant Manager Jobs in Kenya

Mercure Nairobi Upper Hill Restaurant Manager Jobs in Kenya

Job Description

  • To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets’ strategy and values.

  • To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders.

  • To enforce and adhere to all laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe, and hygienic environment for all guests and colleagues.

  • Engage each guest as a unique individual and listen attentively to their requests.

  • Adhere to all emergency procedures, ensuring guest safety, and participate in an evacuation if necessary.

  • To monitor and take necessary steps to ensure that health and safety standards are always prioritized to ensure the guest’s safety and an enjoyable experience.

  • To listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends to continuously improve and exceed guest expectations.

  • To help with special events when needed, and to assist in the preparations.

  • To manage emergencies that may arise to minimize possible damage, loss, or injury to any guests, colleagues, or company property.

  • To help achieve department and company adjectives, action plans, and key performance indicators.

  • To continually seek methods to control
    operating costs.

  • To prioritize tasks and projects according to their relative urgency and importance.

  • To manage a team of Team Leaders and their respective front-line colleagues.

  • To monitor staff attendance and work ethics.

  • To schedule breaks and if required, rotate colleagues fairly to increase productivity and maintain their well-being.

  • To deliver job-specific training and competency testing to colleagues or nominate them for training to equip them with the necessary skills, knowledge, and attitude to perform their job effectively.

  • To conduct colleague performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth.


  • Degree in Hospitality Management or similar Diploma

  • Minimum of two years experience with the same position in a 5-star hotel

  • Committed to quality

  • Committed to exceptional financial results

  • Be responsible for the bottom line

    How to Apply

    For more information and job application details, see; Mercure Nairobi Upper Hill Restaurant Manager Jobs in Kenya

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