Mercure Nairobi Upper Hill Duty Manager Jobs in Kenya

Mercure Nairobi Upper Hill Duty Manager Jobs in Kenya



Job Description

  • Maintain highest standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests’ expectation

  • Conduct daily briefings and training and ensure that all pertinent information is well received by team members

  • Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met

  • Review, analyze and ,suggest improvement of workflow and standards at the Front Desk and other departments

  • Analyze rate variance report to ensure room revenue control, approve discounts and rebates

  • Communicate with Front Office Manager & other managers on all matters regarding guest services & hotel operations

    Qualifications

  • An energetic, team-focused and can-do attitude personality

  • Enthusiasm to connect with guests and to hear their story

  • Exceptional communication skills both written and verbal

  • High level of computer literacy.

  • Excellent attention to detail.

  • The ability to work across a 7-day roster - evenings, mornings, and weekends

  • 1-2 years experience in the same role in a similar set-up

  • Diploma or Degree in Hotel management

    How to Apply

    For more information and job application details, see; Mercure Nairobi Upper Hill Duty Manager Jobs in Kenya

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