Mercure Nairobi Upper Hill Bar Supervisor Jobs in Kenya

Mercure Nairobi Upper Hill Bar Supervisor Jobs in Kenya

Job Description

  • Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.

  • Works as per the outlets duty schedule and shifts.

  • Observes and corrects pouring practice of all bar staff to avoid excess wastage.

  • Ensures that orders are only issued against written / printed receipts.

  • Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable.

  • Welcome arriving guest and ensures prompt service.

  • Extend prompt services to all guests.

  • Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.

  • Maintains cleanliness and best possible maintenance of the bar counter and all related areas.

  • Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.

  • Attends all meetings or briefings to maintain an open communication within the team.

  • Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.

  • Flexible to work in other areas when required by the immediate Supervisor.

  • Aware of basic cashier work and handles payments promptly and efficiently.

  • Familiar with the company’s internal policies and safety procedures.

  • To have a complete understanding of and to adhere to Fire, Hygiene, Health and Safety.

  • Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.

  • To carry out any other reasonable duties and responsibilities as assigned.


  • Guest focused personality is essential

  • Strong interpersonal and problem solving abilities

  • Minimum 1-2 years' experience in a similar role

  • Fluency in English; additional languages are a plus

    How to Apply

    For more information and job application details, see; Mercure Nairobi Upper Hill Bar Supervisor Jobs in Kenya

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