Mental Healthcare Provider Administrative Assistant - Jobs in Kenya

Mental Healthcare Provider Administrative Assistant - Jobs in Kenya

Location Nairobi, Kenya

Category Medical Sector

No. of Vacancies 1

Job Holder Reports to Finance & Administration Manager

Minimum Education(e.g O-level, University Degree) Diploma in front office, Diploma in Business Administration, Diploma in Business management, CPA II or any other hospitality qualifications of a period of not less than 3 years

Minimum Experience(in years) 3 year experience in a busy office setting in front office or Customer care.

Description

Our client, a leading Mental Healthcare Provider in Nairobi wishes to recruit an experienced Administrative Assistant who will be responsible for performing organizational and departmental administrative and clerical services to ensure effective and efficient operations.

Key Performance Areas

Management of calls and visitors

Administrative and clerical support

Management of documents, information and correspondences

Coordination and scheduling of meetings, workshops and guests visits

Billing

Clients Credit management

Duties and Responsibilities

Screen all telephone calls, enquiries/requests and handle them appropriately

Handle all official incoming emails/mails and route them appropriately and respond to routine emails/mails on behalf of the Finance & Administration Manager.

Account for all monies collected on daily basis by submitting the M-PESA and Visa sales summaries to the Accountant at the end of shift

Render good customer services to both staff and visitors.

Assist other staff when the need arises in order to foster overall positive working environment

Ensure that no corporate staffs are denied credits services and in

case of doubt seek guidance from manager on duty.

Follow up individual clients and corporate clients accounts to ensure that their sufficient credit for service.

Provide office orientation for new employees

Schedule appointments and meetings on behalf of company.

Be the liaison person for all corporate queries

Billing

Key Performance Measures

High customer satisfaction rating

Telephone calls must be responded to promptly

Administration support issues handled timely and professionally

Punctuality

Prompt reporting of malfunctioning office equipment

Professional handling of visitors and employees

Knowledge, Experience and Qualifications Required

Diploma in front office, Diploma in Business Administration, Diploma in Business management, CPA II or any other hospitality qualifications of a period of not less than 3 years

Knowledge of Microsoft Office and telephone protocol.

Microsoft office packages proficiency

3 year experience in a busy office setting in front office or Customer care.

Personal Skills and Attributes Required

professional verbal and written communication skills

Excellent interpersonal skills

Good grooming

Team player and flexible person

Good oral and written communications skills

Attention to detail and high level of accuracy

Confidentiality

Empathy Skills

Culture sensitivity

Application Instructions

Send a copy of your CV and a Cover Letter to recruit@manpowerservicesgroup.com
Ensure you indicate your current or past monthly salary in your cover letter.

(This is a mandatory requirement)
Apply to the email address provided above as instructed. (Do not apply using the online button)
Only shortlisted candidates will be contacted
Closing Date: 6th November 2019