Medair Senior Functional Analyst Jobs in Kenya

Medair Senior Functional Analyst Jobs in Kenya

Project Overview

  • Medair’s Global Support Office (GSO) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers.

  • Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff.

  • Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people-to-people strategy.

  • Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programmes in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country programme colleagues are met.

  • The Support Systems Integration team delivers on the strategic direction for our Support Function Systems primarily located at the GSO – including Human Resources, Finance, Logistics, Engagement and Communications teams.

    Workplace & Conditions

  • Medair Global ITS Team. Position located in Nairobi, Kenya. A valid work permit is required.

    Starting Date / Initial Contract Details

  • As soon as possible. Full time. Minimum of 12 months contract.

    Key Activity Areas

    Functional Analysis

  • Proactively analyse, document and process improvement opportunities including with regard to governance a range of functional area such as Finance, HR and SCM as well as Donor and Beneficiary oriented processes.

  • Proactively engage with department leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value.

  • Identify and prioritise technical and functional requirements, obtaining feedback and gaining approval to implement changes. Maximise the strategic use of applications/systems used by Medair.

  • Manage the product backlog and present sprint proposals and reviews to different stakeholders.

  • Documents business requirements and creates detailed functional/technical system specifications.

  • Be part of internal and cross-cutting projects to ensure the alignment of business processes and solutions, and manage the integration of systems.

    Application Administration

  • Translate business requirements into logical, component-based technical designs.

  • Perform administration / configuration / data migration / integration duties on select systems in accordance with project objectives.
  • Create and design technical specification documentation.

  • Drive resolution of issues that come up during the deployment phase of projects.

  • Implement, coordinating tests and observing initiation of the system to validate performance.

    Data Quality Management

  • Ensure accuracy of input data, output data and data migration. Evaluate issue patterns and operational functions to plan and recommend
    process improvement and possible system upgrades.

    User Support and Training

  • Stay up to date: use existing trainings, (community) resources, and develop skills and knowledge about the latest features. Train users accordingly. Provide second level support to users.

    Vendor Management

  • Work with contracted service providers and other technical groups to resolve system issues.


  • Awareness of current developments in the area of technology, methodologies (Agile/Scrum, etc) and the ability to identify gaps in the process and propose improvements within the systems workflow or business processes.

    Team Spiritual Life

  • Reflect the values of Medair with staff, beneficiaries, and external contacts.

  • Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.

  • Encouraged to join and contribute to Medair’s international prayer network.

  • This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.


  • Bachelor’s degree required in Computer Sciences, Information Systems, Engineering or similar. Any additional specialisation would be an asset.

  • Strong working knowledge of English (spoken and written). French desirable.

    Experience / Competencies

  • Minimum of 2 years professional experience in a relevant field of work.

  • Demonstrated experience in business systems analysis, design and system testing. Manage multiple projects.

  • Experience handling helpdesk tickets from internal/external users (such as Jira).

  • Knowledge of enterprise business systems (ERP) and analytics (preferred), especially in the areas of Finance, Logistics and /or HR.
  • Business Process Mapping (BPMN 2.0, UML, etc).

  • System integration and Data Analysis (awareness of APIs, Data Modelling techniques).

  • Programming skills desirable: SQL, Perl, VBA, etc. Familiarity with various operating systems and platforms.

  • Microsoft Azure, Dynamics AX, and Salesforce experience an advantage.

  • Experience in developing processes and creating end-user documentation.

  • Basic understanding of Project Management tools and general project steps.

  • Self-driven, proactive, disciplined.
  • Challenging others and being challenged in return.

  • Excellent communicator with strong interpersonal skills.

  • Flexible team player with positive attitude.

    How to Apply

    For more information and job application details, see; Medair Senior Functional Analyst Jobs in Kenya

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