Mauritius Union Assurance Internal Motor Assessor Jobs in Kenya

Mauritius Union Assurance Internal Motor Assessor Jobs in Kenya

  • Applications are invited from appropriately qualified candidates for the position of Internal Motor Assessor in the Claims Department. The position is open to internal & External candidates.

    Position Summary:

  • The successful candidate shall be the motor consultant and will co-ordinate verification of various claims of the policy holders as provided for under contracts of insurances.

    Key Deliverables:

  • Review external assessors’ reports and ascertain the correctness of assessments & recommendations

  • Verify the pricing of parts before authorization of repairs

  • Provide the necessary technical opinion on consistency of damage

  • Carry out audit on repairs & follow up on findings by renegotiating costs with repairers and advising the external assessors on ways of improving services

  • Periodic on-site assessment to ascertain the damages and confirm repairs are proceeding as agreed initially

  • Supervise the performance of external assessors and repairers

  • Handling of customer complains in regard to the repairs in liaison with the external assessors

  • To compile and update the database of different vehicle models – parts and their respective prices for comparison with Assessors’ Repair Quotations

  • Ensure all the Claim Supporting documents are availed for every Claim before the repair authority is given.

  • Follow-up on giving authority to repairs immediately upon receiving all the documents and verification of the Assessor’s Reports

  • Assess all motor vehicles within Nairobi as allocated.

  • Scrutinize all the assessment reports submitted by external assessors and recommending the next course of action.

  • Appoint external assessors.

  • Ensure that all assessors conduct themselves professionally and ethically and make recommendations where action is warranted.

  • Recommend for a second assessment on accident vehicles within and outside Nairobi
    whenever necessary.

  • Isolate and carry out repairs audit for the specific cases identified at the time of scrutinizing the claim form and assessment reports.

  • Determine the reserve amount and update as appropriate.

  • Carry out random checks on garages and provide recommendations

  • Prepare monthly reports giving claims change indicators.

  • Prepare pre theft valuation reports.

  • Re-inspecting vehicles within Nairobi after repairs.

  • Coordinating and resolving complaints arising out of assessments with the agreed TATs.

  • Recommended investigations where the damages were not consistent.

  • Recommending risk improvement measures.

  • Any other duties as may be allocated by them.


    Applicant should have:

  • Mechanical engineering Degree or diploma from a recognised University/college.

  • Diploma in Insurance- CII/IIK at least 5 papers.

  • At least 5 years’ experience in the insurance claims handling.

  • Good numerical skills.

  • Good knowledge of the insurance industry.

  • Knowledge of regulations related to the insurance industry.

    How to Apply:

  • Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to, the Head of Human Resource, MUA. Lynwood Court, Waiyaki Way. Westlands.

  • Or by email to to reach not later than 13th May 2022.

  • Applications by email are preferred.

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